Happy to Help
All orders are sent out via the Royal Mail 48 service, however, please allow 3-4 working days for your order to arrive.
All orders over £35 are eligible for free postage as are all our subscriptions.
We only ship to Europe and the cost is £15. It’s relatively expensive but we think it’s a good price to pay for seriously tasty coffee!
If your order hasn’t arrived after 5 workings days, please email email@example.com and we will look into it for you.
So, I can’t hide it…… Mark and I are complete coffee snobs. Straight away, we can tell the difference between regular coffee and specialty coffee. It’s all about the beans, the intensity and the taste. It’s so much better than regular coffee and I will never drink anything else again. We hope you’ll agree and if you’re unsure, try our coffee and we promise that you won’t be disappointed.
Did you know that there is no single, international set of standards for organic coffee?
Most of our coffee beans are organic, however not all of the coffee in our capsules is certified as organic but it has been grown in a sustainable and ethical way. We source our coffees from a number of family-run farms, which have existed for generations. Some of them simply can’t afford the certification and it’s also very time-consuming. Our coffees are fully traceable and most importantly, they’re seriously tasty!
No, it’s not certified as Fairtrade. Gaining this certification is really expensive for small farmers and we like to support the little guys. We’re proud to work with an independent family business, who sources quality green coffees from around the world. They’re committed to creating direct, long-term relationships with coffee farmers and roasters and only want to work with good and sustainable coffees.
Our capsules are made from a blend of plant fibres and are 100% free of conventional plastic. The lid is made from paper and our boxes are fully recyclable.
Our coffee capsules are compatible with the original style Nespresso machines. They are not compatible with the new Nespresso Vertuo, Dolce Gusto, Lavazza or Tassimo machines.
Nothing is ever perfect, so if you have any problems with your capsules fitting into your machine, please email firstname.lastname@example.org.
There are 10 capsules in each box.
Our capsules are not certified as home compostable as we don’t believe this is an ethical and honest approach.
A good and working compost heap depends on a range of different weather and aerobic conditions and quite honestly, there are just too many variables from one person’s home compost bin to another, which would enable us to say that they are home compostable.
We want to ensure that our capsules breakdown in every situation and therefore recommend putting them in an industrial composter. This way they are heated to over 55 degrees and will break down in a matter of weeks.
Our capsules can be commercially composted with food waste, but it’s important to check with your local council as everywhere is different.
If you’re unsure, you can send them back to us via our First Mile recycling scheme. Just get in touch with email@example.com to arrange.
If you are unable to put compostable packaging in your food waste collection at home, you can send your capsules back to us and we will ensure they are composted correctly.
We put all our used capsules into our First Mile Recycle Box and they are sent to an Autoclave facility for composting. Within weeks, they break down into fertiliser and biogas, which is then used in farming and the energy is put back into the National Grid.
We think this is a perfect solution and ensures that our capsules don’t end up in landfill or our oceans – something which is very important to us.
If you would like to use this service, please email firstname.lastname@example.org
In terms of strength – it’s actually a bit of a misconception. The strength of coffee is actually dependent on your taste buds. Most people perceive a coffee that tastes bitter as being strong. But it often means that it’s just been darkly roasted.
All of our capsules contain the same amount of coffee and caffeine. Our capsules also contain 100% speciality coffee, which is the best quality coffee that you can buy and is therefore not over roasted.
It really does come down to personal preference and taste but if you had to nominate one, I would say DISCOVER.
Yes and we absolutely love it! `You can buy it here. Or if you choose a mix pack, just pop a note in the comments if you’d like us to include some decaf in your order.
A report by the Ellen MacArthur Foundation predicts that by 2050, there will be more plastic in the ocean than fish. This is seriously scary and we don’t want to be personally responsible for creating more plastic waste in our oceans.
We believe the future lies in recyclable and compostable packaging and therefore have invested in a capsule that can break down in a matter of weeks. We want to help our customers reduce their environmental impact on our beautiful planet.
In each box, there is either 250g of fresh coffee (ground or whole beans) or 30 compostable coffee capsules. You will also receive a selection of artisan chocolate from a small independent chocolatier. This is often in the form of three bars but can be individual chocolates. It’s an absolute taste sensation and is a great way to try new coffee and chocolate from some of the UK finest chocolate makers.
When you sign up to our subscription service, you become part of the Coffee & Kin family. This is really important to us and we really do value your support. Our mission is to make you smile and receiving regular coffee deliveries definitely does that!
It’s also cheaper to get your coffee on subscription and postage is always 100% FREE.
We also give one member from our Kinship (the Coffee & Kin coffee club) free coffee every single month.
Login to your account and you can update your delivery address.
Simply, log in to your account and you can change the quantity.
If you would like to pause or cancel your subscription, please log in to your account and click pause or cancel.
We do not keep your card details on file so you will need to log in to your account and change these yourself.
Yes, we can email you a gift voucher or even post one out. We’re also happy to tailor a gift to suit your needs so please email email@example.com to plan your coffee gift.
Of course we can. We always include a personalised note with every order. If you would like a special message, please write it in the notes section when you order and we will include it for you.
Absolutely. Simply email firstname.lastname@example.org and Ruth will happily help. We’re massive coffee lovers so can advise on all manner of coffee gifts!
Coffee subscriptions, coffee beans, coffee capsules, coffee mugs, coasters and our absolute favourite gift – a Coffee & Chocolate Box.
We really want our relationship with you to last a long time and want to make sure you’re happy with your purchase. If you’re ordered something in error, please send Ruth an email to email@example.com and we will exchange it for you. We will simply ask you to send back the product you don’t require first.
Our capsules are compatible with the original Nespresso machines, but we know that it’s easy to confuse all the different size pods available. If you have ordered the wrong size, please send back your pods in their original packaging and will issue you with a full refund, minus the original postage cost.
Our customers often email us to say how much they love the flavour of our coffee. We have worked really hard to make sure they taste amazing and only use 100% arabica speciality grade coffee – because it’s the best! However, if you really don’t like them, please get in touch and we will give you a full refund minus the postage cost.